FAQ

You can call our hotline at 6844 5464, our friendly sales representative will gladly assist you, or you can email us at info@imagemaker.com.sg or sales@imagemaker.com.sg Delivery will be done the next working day if ex stock is available otherwise should we be unable to send, we will call you to advice on the date of delivery upon your ordering.

As a leading manufacturer of compatible printer supplies, we supply ink cartridges, laser toner cartridges, fax transfer films, cash register ribbons (ERC Ribbons) and paper rolls, dot matrix ribbons, calculator ribbons. Our compatible cartridges cover brands such as HP, Epson, Canon, Brother, Samsung, Xerox, Minolta, Toshiba, OKI and many more.

Another service includes networking for corporate users.

Image Maker also provides printer maintaining and repair services, all these are by our team of experienced technicians and are of reasonable rates, 40%-60% lower than those provided by the OEM manufacturers.. Always striving for betterment, we upgrade continuously to provide quality services and products.

Singapore. All of the laser toners are produced in Singapore. Our factory is located at: No.6 Genting Road, #06-00 Jubilee Industrial Building We are an ISO certified company with required factory license to operate.

Yes, but only with some exceptional printers, you can. Some older models of printers are able to. In this wonderful world we live in, we often like to enhance colors in our everyday life. Pictures, graphics, presentation often require colors for better illustration and this are all achievable with Image Maker high grade formulated ink. Better colors, better smile.

The physical size of the cartridges is designed to be exactly the same of Original cartridge to ensure exact fit to the cartridge sitter. You will not experience any difficulty installing our cartridges, just simply follow the old steps you use to install your previous cartridge. And you are all set to pri

Nozzles, or “jets” are located on the printhead of the ink cartridges. There may be anywhere from 48 to 320 nozzles on any printhead and each of them is smaller than human hair. Each nozzle is connected electronically to a heat (resistor) that actually heats and cools the ink inside the cartridge. When the ink is heated, a bubble is formed. When the heat is removed, the bubble burst and sends dots of ink through the nozzles and onto the paper media in the printer. This happens very quickly, creating sots that form print characters on the page at rate of up to 6,000 drops per seconds. That’s why you should never touch the nozzle or printhead assembly with your fingers.

Some of our Image Maker inkjet cartridges, particularly those for HP, Canon, consist of a protective plastic clip. This clip is designed to protect the printhead and the nozzle from any scratches or bumps during transporting. Another measure to ensure consistent reliability. Please note with the clip attached, the cartridge might appear like it won't fit inside the printer, just remove the clip and it will look physically the same with the original cartridge.

An adhesive tape can be found on some models of inkjets. It may be one of several different colors and is used to protect the printhead during transportation. Please remove the adhesive tape before installing the cartridge into your printer.

The alphabets on the end of product code actually indicate the ink volume of a HP OEM cartridge contains. Regardless the alphabet on the code, the physical cartridge is of the same size. Image Maker ink cartridges are filled to the complete capacity, you need not worry on the alphabet stated on our product code.

Try to keep the cartridges within the packaging to avoid any bumps. And please be reminded that do not use any external tape on any surface of the cartridges

Click here for the pricelist of the empty cartridges. Please note that the pricing might vary from time to time without prior notice. For latest pricing, call us at 6844 4452

From the practice of 3Rs Technology (Reduce, Re-Use, Recycle), we can minimize waste progressively but unfortunately the lack of enthusiastic individual makes it hard to promote the activities. We urge the public to actively take part in practicing recycling in their everyday life to enhance a better living environment.

Each of our cartridges is machine sealed to ensure no leakage during transporting. All cartridges are pack into fitting carton boxes bearing our Company logo, manufacturing date and a brief list of printers using the cartridge. Each cartridge is manufactured, packed and transport with care to our customers for optimum printing results.

As a mark of quality assurance, we are an ISO certified company. All our cartridges undergo stringent QC checks with test format from the US to ensure consistency of quality reliability. Each of the cartridges is carefully monitored at all stages of production for quality products. Cartridges are also test printed using Image Maker special test page to reflect any flaws or printing problems. On top of that, Image Maker has the commitment to ensure cartridges complements with printers seamlessly to enhance printing quality.

We comply with the standard paging yield base on a 5% coverage text. 1130 of the alphabet “E” in a 10 point font size. 5% page would be comparable to a very brief memo, with a salutation, body and closure. You can Click here for a sample of 5% test page. This will reflect the paging yield of Image Maker re-manufactured cartridges. As most of the users print pages with more pictures, texts and graphics, it actually uses more toners. Some users might print a full page of solid black background, using more toners than normal. All these affect on the paging you can get from all cartridges.

As our cartridges are environmental friendly products matching with the quality standard form the ISO quality management systems, it is allow and it’s legal to produce re-manufactured cartridges in Singapore.

Image Maker remanufactured cartridges are cartridges done using a second life cartridge casing. It consists of new cartridge parts matching components such as the ink and toner formulation. We focus on the professional research and development to comprehend whole scientific technology. Hence, the printing results from Image Maker cartridges are sharp and crisps as the components used in these products are of superior quality and are carefully monitor at every stage of manufacturing .

We advise our customers to keep their cartridges not longer than 1 year from date of purchase. Storing in an airy, cool room without direct sunlight will helps to maintain cartridges at its tip top condition. For customers who have peeled off the seal from the ink cartridges, its best to use up the cartridges within 6 months.

Image Maker cartridges are warranted to be free from manufacturing and material defect for the period of 180 days from date of purchased. Image Maker cartridges are warranted that under normal use, it will not cause damage, abnormal wear, or deterioration to any printer for which the cartridge was intended. Warranty will be null and void if the Image Maker is disassembled in any way, if the Image Maker cartridges is found abused, misused, or tampered with in anyway that is considered abnormal.

Yes, we guarantee that your printouts will be as clear as ever or even better!!

Many of best customers are graphic designers photographers who demand the highest quality printing and the strictest color matching. We are sure you print what you see from the monitor. All the quality you need from Image Maker.

Image Maker cartridges will not spoil your printers. And an OEM (Original Equipment Manufacturer) cannot avoid your warranty unless they can conclusively prove that other brands of supplies will damage the machine. They CANNOT VOID YOUR WARRANTEE simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.